GDPR | Hall & Rhodes Security Ltd

GDPR/Privacy

Hall & Rhodes Security Ltd Privacy Policy

Introduction

This privacy policy sets out our responsibilities under The General Data Protection Regulation 2016 (GDPR) and other applicable laws in England and Wales relating to the processing and security of personal information.

Hall & Rhodes Security Limited is a company registered in England and Wales under registration number 1111758. Our registered office is at Armytage Road, Brighouse, HD6 1QF. Our Data Protection Officer is Shane Beeby.

Please contact us if you have any questions about how we use personal data on 01484 657921 or email admin@hallandrhodes.co.uk.

Why do we collect Personal Information?

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter " Personal Information ")

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions

We collect and process personal data for the following purposes:

Contractual Obligations – To provide quotations, security installations, and fulfil service agreements.
Legal Compliance – To meet regulatory requirements and respond to lawful requests (e.g., police investigations).
Legitimate Interests – For customer relationship management, quality assurance, and improving our services.
Consent – For marketing purposes where you have given explicit consent. You can withdraw consent at any time.

How do we receive information about you?

We receive your Personal Information from various sources:

When you voluntarily provide us your personal details in order to register on our Site;
When you use or access our Site in connection with your use of our services;
From third party providers, services and public registers (for example, traffic analytics vendors).

What Personal Data We Collect

From Customers

Personal Information – Name, address, contact details
Company Information – Business name, trading address, company contact details
Key Holder Information – Name, landline/mobile number for emergency contact

From Website Visitors

If you contact us via our website, we collect your name, telephone number, and email address.
We use Google Analytics to collect anonymized data about website usage. This does not identify individuals.

From Callers

When you call us, we may collect your name, address, and contact number/ email to respond to your inquiry.

Who We Share Personal Data With

We will only share personal data when:

You provide consent.
It is necessary to fulfil contractual obligations.
We are legally required to do so.

Regulatory Bodies: We are regulated by the National Security Inspectorate (NSI), which has access to our records for compliance audits. See NSI’s privacy policy: www.nsi.org.uk/privacy-statement.

How Long We Keep Your Data

We retain personal data only as long as necessary for legal, contractual, or business purposes. Retention periods include:

Customer Data – Retained for up to 7 years after contract termination to comply with tax and regulatory requirements.
Key Holder Information – Retained while services are active and deleted upon termination.
Website Enquiries – Retained for up to 12 months.
Call Records – Retained for 6 months unless required for ongoing customer service or legal obligations.

Marketing and Your Choices

We will only send marketing materials related to previous purchases or with explicit consent. You can opt out by contacting us at admin@hallandrhodes.co.uk.

Your Rights Under GDPR

You have the right to:

Access the personal data we hold about you (Subject: Access Request)
Rectify inaccurate or incomplete data
Erase your data (subject to legal obligations)
Restrict processing in certain circumstances
Object to processing for marketing purposes
Request Data Portability for reuse with other services

To exercise these rights, contact us at admin@hallandrhodes.co.uk or call 01484 657921.

Security of Your Personal Data

We implement strict security measures:

Data Encryption – All stored data is encrypted.
Access Controls – Limited access based on role-specific permissions.
Logging & Auditing – Regular audits ensure compliance and security.
PCI-DSS Compliance – For processing card payments securely.

Cookies

Our website uses cookies to enhance functionality and analyse site traffic. By continuing to browse, you agree to our use of cookies. You can disable cookies in your browser settings.

Types of cookies we use:

Session Cookies – Temporary, deleted after browser closure.
Persistent Cookies – Stored for a set time to remember preferences.
Third-Party Cookies – Used for analytics (Google Analytics) and website performance.

Data Transfers Outside the UK/EU

We use Google Analytics, which may transfer anonymized data outside the UK/EU under Google’s Data Processing Agreement, ensuring GDPR compliance.

How to Make a Complaint

If you have concerns about our data practices, you can contact us or escalate the issue to the Information Commissioner’s Office (ICO) at www.ico.org.uk/concerns.